Delivery & Returns Policies…

Delivery Charges

Delivery Option	Timeframe	Price
UK Saver	2-5 working days	£3.50
UK Standard	Delivered within 48 hours - usually delivered next day*	£4.25
UK Next Day	Guaranteed next working day*	£6.00
Europe	3-5 working days	£9.50
Rest Of the World	5-10 working days	£13.00
*Delivery estimates for ordered placed before 1pm Monday-Thursday. Orders placed on a Friday or Saturday may not have the guarantee of next day delivery

*** Free delivery on orders over £100.00 and to selected Hertfordshire areas***

To see if you're eligible for free local deliveries, then enter the first half of your Hertfordshire postcode into the "Add Offer Code" box on the basket page.

All orders will be sent out via Royal Mail and will require a signature upon delivery. If we receive your order before 1pm Monday to Friday we will dispatch it the same day. If we receive your order after 1pm, we will try our very best to dispatch it that day but during busy periods, this may not be possible so orders will be sent out the following day.

If you require next working day delivery, you will have to place your order before 1pm to guarantee same day dispatch. If you order after 1pm on a Friday, your goods will be dispatched the following Monday (excluding Bank Holidays). Next day delivery orders placed on a Friday before 1pm will arrive on or before the following Monday. Saturday delivery is not guaranteed.

We want to make sure that your order gets from us to you safely, so please be aware that all orders will require a signature upon delivery.

Exchanges, Returns & Refunds

Exchanges

If you are not completely satisfied with your purchase from Gingerlillie.co.uk you can return it to us in its original condition, with the Gingerlillie tag still attached and in its original packaging for a refund within 14 days of receipt.

Please contact us, quoting your order number, name and address, product details and the reason for return. Please also advise whether you require a refund or a replacement. We will then respond via email on how to proceed with your return.

Please be aware that the value of the refund will exclude shipping costs.

Gingerllie.co.uk
19 Tamworth Road,
Hertford,
Hertfordshire,
SG13 7DD.

Gingerlillie offer FREE UK exchanges on items where the customer requires a different size or colour in the same item. This offer is for UK customers only and is subject to availability of stock. The customer is responsible for sending the item back to us and then we will send out the replacement at no extra charge.

You must complete the returns form, located on the back of your invoice, so your returned package is identifiable. If you do not complete this information, Gingerlillie is unable to issue a refund.

The buyer is responsible for the cost of returning any items.

Gingerlillie will not refund any items that have been worn, marked (with stains or smell) or where the Gingerlillie tag has been removed (unless the item is faulty). The item must be returned to us in its original packaging with the completed returns documentation enclosed.

Please note that items returned worn, odoured, stained with perfume/deodorant or odour, washed, or handled inappropriately, or returned outside of the 14 day returns period will not be accepted and will be returned to the customer at the customer's expense.

Queries

If you have any queries about delivery, please feel free to contact us

Please see our Terms & Conditions for full details on our delivery & returns policies